Redesigned Patient Welcome Experience
MindMotion GO is neurorehabilitation platform using game-based digital therapies for patient training in clinics and at home. To boost patient engagement, we introduced weekly active training time tracking -prompting a redesign of the welcome screen.
Client:
MindMaze
Role:
UX/UI Designer
Year:
2024
Duration:
2 weeks
Who, What and Why
Who are the users?
People suffering from neuro-related disorders like Parkinson's, Alzheimer's, Severe Spinal Cord injuries, neuromuscular issues, etc., engaged in game based digital physiotherapeutic exercises supervised by certified therapists.
Who are the users?
People suffering from neuro-related disorders like Parkinson's, Alzheimer's, Severe Spinal Cord injuries, neuromuscular issues, etc., engaged in game based digital physiotherapeutic exercises supervised by certified therapists.
What are user goals?
Discover the planned tasks they require for the week. Aim to accomplish these tasks as effectively as possible. Receive input from therapists and intermittently take part in teleconsultations with them to understand their progress.
What are user goals?
Discover the planned tasks they require for the week. Aim to accomplish these tasks as effectively as possible. Receive input from therapists and intermittently take part in teleconsultations with them to understand their progress.
Why new welcome experience?
We introduced the 'weekly active training time goal' metric to boost patient motivation and engagement. By setting achievable weekly targets, this new metric aims to reduce ambiguity in understanding their progress. While integrating it into the patient dashboard we also address the current design flaws to enhance the initial user experience.
Why new welcome experience?
We introduced the 'weekly active training time goal' metric to boost patient motivation and engagement. By setting achievable weekly targets, this new metric aims to reduce ambiguity in understanding their progress. While integrating it into the patient dashboard we also address the current design flaws to enhance the initial user experience.
Challenges
The project's parameters limit a full redesign of the interface at the outset. Therefore, alterations should be slight so users aren't disoriented during interaction with the updated interface. The user flow must remain unaffected in any respect.
Challenges
The project's parameters limit a full redesign of the interface at the outset. Therefore, alterations should be slight so users aren't disoriented during interaction with the updated interface. The user flow must remain unaffected in any respect.
Problem Discovery
Layout is not making optimal use of the space
Users need more clarity in processes
The interface feels quite basic; it could utilize the available space to display additional information.
The interface feels quite basic; it could utilize the available space to display additional information.
Patients need to recognize the different types of planned sessions: scheduled sessions and free play.
Patients need to recognize the different types of planned sessions: scheduled sessions and free play.
Relocate distracting alerts elsewhere
The placement of teleconsultation details can be distracting. We can present updates about consultations in a way that doesn't divert users' attention from their activities.
The placement of teleconsultation details can be distracting. We can present updates about consultations in a way that doesn't divert users' attention from their activities.
The background used in the UI is gradient
The gradient background brings lot of readability issues, for example a button with same color properties will have different look and feel if it’s positions are changed.
The gradient background brings lot of readability issues, for example a button with same color properties will have different look and feel if it’s positions are changed.
Design Iterations
A plethora of designs were made in short span of time, ranging from basic to complex, for the new welcome experience discussions. Only the most viable designs, focusing on ease and speedy deployment, were selected for further iterations.
A plethora of designs were made in short span of time, ranging from basic to complex, for the new welcome experience discussions. Only the most viable designs, focusing on ease and speedy deployment, were selected for further iterations.
Ideation and Exploration
Stakeholders who shares thier knowledge
Creative brainstorming alongside individuals familiar with daily user habits provides vast insight into user behavior. Each design iterations were discussed with our therapists, who played a key role in enhancing their patients' experience.
Creative brainstorming alongside individuals familiar with daily user habits provides vast insight into user behavior. Each design iterations were discussed with our therapists, who played a key role in enhancing their patients' experience.
Final Design Outcomes
Weekly training time progress
Weekly therapy goals are smaller objectives that will eventually lead users to reach their end goal of the entire therapy program. Showing their progress is found to be crucial.
Weekly therapy goals are smaller objectives that will eventually lead users to reach their end goal of the entire therapy program. Showing their progress is found to be crucial.
We also took an illustrative approach to display users weekly progress. This encouraged the users to check their progress more often and participate in their activities.
We also took an illustrative approach to display users weekly progress. This encouraged the users to check their progress more often and participate in their activities.
Scheduled activities for the day
Scheduled activities are crucial that are planned for the patients and it is not expected to be missed. Users can pause in between and complete it before the day ends.
Scheduled activities are crucial that are planned for the patients and it is not expected to be missed. Users can pause in between and complete it before the day ends.
The program cards has sufficient information such as the name, number of activities duration, AM/PM, and progress.
The program cards has sufficient information such as the name, number of activities duration, AM/PM, and progress.
Freeplay activities that can be accessed anytime of the day
Freeplay activites are planned activities that can be played by the patient anytime of the day. This extra activities always helped users to exercise more and reach their goal faster.
Freeplay activites are planned activities that can be played by the patient anytime of the day. This extra activities always helped users to exercise more and reach their goal faster.
Freeplay activities are planned for shorter duration which will lead patients to perform when they get a short free time. This is placed at the bottom of the page indicating this is less important than the scheduled activities.
Freeplay activities are planned for shorter duration which will lead patients to perform when they get a short free time. This is placed at the bottom of the page indicating this is less important than the scheduled activities.
Comparison: old vs new design
Comparing to the old structure we have drastically changed the UI, improving the clarity of information fed to the users regarding there daily tasks.
Comparing to the old structure we have drastically changed the UI, improving the clarity of information fed to the users regarding there daily tasks.
New design introduced patient's weekly progress to track performance and also daily progress which help them to get a sense of control and direction towards their goal.
New design introduced patient's weekly progress to track performance and also daily progress which help them to get a sense of control and direction towards their goal.
Introduced improved navigation menu
A better navigation was necessary since all the important page links were scattered around the page. The hamburger menu list helped to gather all the page links in one place and can be accessed easily.
A better navigation was necessary since all the important page links were scattered around the page. The hamburger menu list helped to gather all the page links in one place and can be accessed easily.
Retrospective
What I learnt from the project?
This project motivated me to explore ways to encourage the users as well as give them an idea how far they reached towards their weekly goal.
This project motivated me to explore ways to encourage the users as well as give them an idea how far they reached towards their weekly goal.
Seeing the user problems from user's perspective lead to the generation of ideas such as weekly training goal chart and illustrations for progress
Seeing the user problems from user's perspective lead to the generation of ideas such as weekly training goal chart and illustrations for progress
Redesigned Patient Welcome Experience
MindMotion GO is neurorehabilitation platform using game-based digital therapies for patient training in clinics and at home. To boost patient engagement, we introduced weekly active training time tracking -prompting a redesign of the welcome screen.
Client:
MindMaze
Role:
UX/UI Designer
Year:
2024
Duration:
2 weeks
Client:
MindMaze
Role:
UX/UI Designer
Year:
2024
Duration:
2 weeks
Who, What and Why
Who are the users?
People suffering from neuro-related disorders like Parkinson's, Alzheimer's, Severe Spinal Cord injuries, neuromuscular issues, etc., engaged in game based digital physiotherapeutic exercises supervised by certified therapists.
Who are the users?
People suffering from neuro-related disorders like Parkinson's, Alzheimer's, Severe Spinal Cord injuries, neuromuscular issues, etc., engaged in game based digital physiotherapeutic exercises supervised by certified therapists.
What are user goals?
Discover the planned tasks they require for the week. Aim to accomplish these tasks as effectively as possible. Receive input from therapists and intermittently take part in teleconsultations with them to understand their progress.
What are user goals?
Discover the planned tasks they require for the week. Aim to accomplish these tasks as effectively as possible. Receive input from therapists and intermittently take part in teleconsultations with them to understand their progress.
Who are the users?
People suffering from neuro-related disorders like Parkinson's, Alzheimer's, Severe Spinal Cord injuries, neuromuscular issues, etc., engaged in game based digital physiotherapeutic exercises supervised by certified therapists.
What are user goals?
Discover the planned tasks they require for the week. Aim to accomplish these tasks as effectively as possible. Receive input from therapists and intermittently take part in teleconsultations with them to understand their progress.
Why new welcome experience?
We introduced the 'weekly active training time goal' metric to boost patient motivation and engagement. By setting achievable weekly targets, this new metric aims to reduce ambiguity in understanding their progress. While integrating it into the patient dashboard we also address the current design flaws to enhance the initial user experience.
Why new welcome experience?
We introduced the 'weekly active training time goal' metric to boost patient motivation and engagement. By setting achievable weekly targets, this new metric aims to reduce ambiguity in understanding their progress. While integrating it into the patient dashboard we also address the current design flaws to enhance the initial user experience.
Challenges
The project's parameters limit a full redesign of the interface at the outset. Therefore, alterations should be slight so users aren't disoriented during interaction with the updated interface. The user flow must remain unaffected in any respect.
Challenges
The project's parameters limit a full redesign of the interface at the outset. Therefore, alterations should be slight so users aren't disoriented during interaction with the updated interface. The user flow must remain unaffected in any respect.
Why new welcome experience?
We introduced the 'weekly active training time goal' metric to boost patient motivation and engagement. By setting achievable weekly targets, this new metric aims to reduce ambiguity in understanding their progress. While integrating it into the patient dashboard we also address the current design flaws to enhance the initial user experience.
Challenges
The project's parameters limit a full redesign of the interface at the outset. Therefore, alterations should be slight so users aren't disoriented during interaction with the updated interface. The user flow must remain unaffected in any respect.
Problem Discovery
Users need more clarity in processes
The interface feels quite basic; it could utilize the available space to display additional information.
The interface feels quite basic; it could utilize the available space to display additional information.
The interface feels quite basic; it could utilize the available space to display additional information.
Patients need to recognize the different types of planned sessions: scheduled sessions and free play.
Patients need to recognize the different types of planned sessions: scheduled sessions and free play.
Patients need to recognize the different types of planned sessions: scheduled sessions and free play.
Relocate distracting alerts elsewhere
The placement of teleconsultation details can be distracting. We can present updates about consultations in a way that doesn't divert users' attention from their activities.
The placement of teleconsultation details can be distracting. We can present updates about consultations in a way that doesn't divert users' attention from their activities.
The placement of teleconsultation details can be distracting. We can present updates about consultations in a way that doesn't divert users' attention from their activities.
The background used in the UI is gradient
The gradient background brings lot of readability issues, for example a button with same color properties will have different look and feel if it’s positions are changed.
The gradient background brings lot of readability issues, for example a button with same color properties will have different look and feel if it’s positions are changed.
The gradient background brings lot of readability issues, for example a button with same color properties will have different look and feel if it’s positions are changed.
Ideation and Exploration
Design Iterations
A plethora of designs were made in short span of time, ranging from basic to complex, for the new welcome experience discussions. Only the most viable designs, focusing on ease and speedy deployment, were selected for further iterations.
A plethora of designs were made in short span of time, ranging from basic to complex, for the new welcome experience discussions. Only the most viable designs, focusing on ease and speedy deployment, were selected for further iterations.
A plethora of designs were made in short span of time, ranging from basic to complex, for the new welcome experience discussions. Only the most viable designs, focusing on ease and speedy deployment, were selected for further iterations.
Stakeholders who shares thier knowledge
Creative brainstorming alongside individuals familiar with daily user habits provides vast insight into user behavior. Each design iterations were discussed with our therapists, who played a key role in enhancing their patients' experience.
Creative brainstorming alongside individuals familiar with daily user habits provides vast insight into user behavior. Each design iterations were discussed with our therapists, who played a key role in enhancing their patients' experience.
Creative brainstorming alongside individuals familiar with daily user habits provides vast insight into user behavior. Each design iterations were discussed with our therapists, who played a key role in enhancing their patients' experience.
Final Design Outcomes
Weekly training time progress
Weekly therapy goals are smaller objectives that will eventually lead users to reach their end goal of the entire therapy program. Showing their progress is found to be crucial.
Weekly therapy goals are smaller objectives that will eventually lead users to reach their end goal of the entire therapy program. Showing their progress is found to be crucial.
Weekly therapy goals are smaller objectives that will eventually lead users to reach their end goal of the entire therapy program. Showing their progress is found to be crucial.
We also took an illustrative approach to display users weekly progress. This encouraged the users to check their progress more often and participate in their activities.
We also took an illustrative approach to display users weekly progress. This encouraged the users to check their progress more often and participate in their activities.
We also took an illustrative approach to display users weekly progress. This encouraged the users to check their progress more often and participate in their activities.
Scheduled activities for the day
Scheduled activities are crucial that are planned for the patients and it is not expected to be missed. Users can pause in between and complete it before the day ends.
Scheduled activities are crucial that are planned for the patients and it is not expected to be missed. Users can pause in between and complete it before the day ends.
Scheduled activities are crucial that are planned for the patients and it is not expected to be missed. Users can pause in between and complete it before the day ends.
The program cards has sufficient information such as the name, number of activities duration, AM/PM, and progress.
The program cards has sufficient information such as the name, number of activities duration, AM/PM, and progress.
The program cards has sufficient information such as the name, number of activities duration, AM/PM, and progress.
Freeplay activities that can be accessed anytime of the day
Freeplay activites are planned activities that can be played by the patient anytime of the day. This extra activities always helped users to exercise more and reach their goal faster.
Freeplay activites are planned activities that can be played by the patient anytime of the day. This extra activities always helped users to exercise more and reach their goal faster.
Freeplay activites are planned activities that can be played by the patient anytime of the day. This extra activities always helped users to exercise more and reach their goal faster.
Freeplay activities are planned for shorter duration which will lead patients to perform when they get a short free time. This is placed at the bottom of the page indicating this is less important than the scheduled activities.
Freeplay activities are planned for shorter duration which will lead patients to perform when they get a short free time. This is placed at the bottom of the page indicating this is less important than the scheduled activities.
Freeplay activities are planned for shorter duration which will lead patients to perform when they get a short free time. This is placed at the bottom of the page indicating this is less important than the scheduled activities.
Introduced improved navigation menu
A better navigation was necessary since all the important page links were scattered around the page. The hamburger menu list helped to gather all the page links in one place and can be accessed easily.
A better navigation was necessary since all the important page links were scattered around the page. The hamburger menu list helped to gather all the page links in one place and can be accessed easily.
A better navigation was necessary since all the important page links were scattered around the page. The hamburger menu list helped to gather all the page links in one place and can be accessed easily.
Comparison: old vs new design
Comparing to the old structure we have changed drastically improving the clarity of information regarding the activities users need to perform
Comparing to the old structure we have changed drastically improving the clarity of information regarding the activities users need to perform
Comparing to the old structure we have changed drastically improving the clarity of information regarding the activities users need to perform
New design introduced patient's weekly progress to track performance and also daily progress which help them to get a sense of control and direction towards their goal.
New design introduced patient's weekly progress to track performance and also daily progress which help them to get a sense of control and direction towards their goal.
New design introduced patient's weekly progress to track performance and also daily progress which help them to get a sense of control and direction towards their goal.
Retrospective
What I learnt from the project?
This project motivated me to explore ways to encourage the users as well as give them an idea how far they reached towards their weekly goal.
This project motivated me to explore ways to encourage the users as well as give them an idea how far they reached towards their weekly goal.
This project motivated me to explore ways to encourage the users as well as give them an idea how far they reached towards their weekly goal.
Seeing the user problems from user's perspective lead to the generation of ideas such as weekly training goal chart and illustrations for progress
Seeing the user problems from user's perspective lead to the generation of ideas such as weekly training goal chart and illustrations for progress
Seeing the user problems from user's perspective lead to the generation of ideas such as weekly training goal chart and illustrations for progress
