Enhance Patient Experience at Home
- Design Exploration
The pandemic highlighted the significance of remote training, prompting us to improve the user experience for patients who rely on self-training at home. The current product is designed with the belief that users will have a guide to support them during the user journey. We aim to redesign the experience from scratch, providing a fresh look and feel, along with an intuitive usability similar to that of a smart TV app.
Client:
MindMaze
Role:
UX/UI Designer
Year:
2022
Duration:
3 months
Who, What and Why
Who are the users?
The users include individuals with neuro-related conditions who particiapate in game based digital therapy, who face challenges attending in-person training due to limited support and prefer conducting therapy sessions mostly at home.
Who are the users?
The users include individuals with neuro-related conditions who particiapate in game based digital therapy, who face challenges attending in-person training due to limited support and prefer conducting therapy sessions mostly at home.
What are user goals?
It includes setting up the necessary devices for training, logging into the software, reviewing scheduled activities, training without technical difficulties, troubleshooting peripherals, assessing performance, and consulting with the therapist.
What are user goals?
It includes setting up the necessary devices for training, logging into the software, reviewing scheduled activities, training without technical difficulties, troubleshooting peripherals, assessing performance, and consulting with the therapist.
Why new patient home experience?
The pandemic led patients to prefer home training more. We adapted to these new conditions, finding solutions for those isolated at home. This experience has provided valuable insights and opened new opportunities to serve individuals who are independent and may not regularly visit therapy centers. As a result, we've decided to fully redesign our product to ensure it is user-friendly for remote users.
Why new patient home experience?
The pandemic led patients to prefer home training more. We adapted to these new conditions, finding solutions for those isolated at home. This experience has provided valuable insights and opened new opportunities to serve individuals who are independent and may not regularly visit therapy centers. As a result, we've decided to fully redesign our product to ensure it is user-friendly for remote users.
Challenges
We approached this as a pure design exploration phase, allowing ourselves to think creatively without any constraints. Afterward, we planned to discuss the outcomes of our exploration with the developers to assess feasibility. The primary challenge we encountered was transitioning the existing product, which relies on mouse and keyboard navigation, to one that primarily utilizes a TV remote.
Challenges
We approached this as a pure design exploration phase, allowing ourselves to think creatively without any constraints. Afterward, we planned to discuss the outcomes of our exploration with the developers to assess feasibility. The primary challenge we encountered was transitioning the existing product, which relies on mouse and keyboard navigation, to one that primarily utilizes a TV remote.
Problem Discovery
Layout is not making optimal use of the space
Dull user interface lacking context
The existing user interface is quite dull. To boost user satisfaction, we should focus on crafting a more engaging and delightful experience.
The existing user interface is quite dull. To boost user satisfaction, we should focus on crafting a more engaging and delightful experience.
A user interface without context can disorient users. The homepage has a play button for activities, but many miss key details like schedules and body movements.
A user interface without context can disorient users. The homepage has a play button for activities, but many miss key details like schedules and body movements.
Elements that can be minimized to save space
Calibration process is long and complex
The pre-training process can often feel excessively lengthy, which disrupts the flow and may cause users to lose interest and abandon the program prematurely.
The pre-training process can often feel excessively lengthy, which disrupts the flow and may cause users to lose interest and abandon the program prematurely.
The calibration process typically requires the assistance of a support person to ensure that the patient can complete it successfully.
The calibration process typically requires the assistance of a support person to ensure that the patient can complete it successfully.
Elements that can be minimized to save space
Setting up and troubleshooting hardware
To effectively troubleshoot issues, patients frequently require assistance from external sources from support or relatives.
To effectively troubleshoot issues, patients frequently require assistance from external sources from support or relatives.
Patients frequently look for assistance when it comes to configuring their peripherals and hardware units.
Patients frequently look for assistance when it comes to configuring their peripherals and hardware units.
Elements that can be minimized to save space
Access to Performance Metrics
At present, the performance results provided to patients lack details. Research indicates that patients tend to feel more engaged and motivated when they are presented with specific information regarding their performance metrics. Currently system requires them to wait until their scheduled teleconsultation with the therapist to gain insights into their progress.
At present, the performance results provided to patients lack details. Research indicates that patients tend to feel more engaged and motivated when they are presented with specific information regarding their performance metrics. Currently system requires them to wait until their scheduled teleconsultation with the therapist to gain insights into their progress.
Elements that can be minimized to save space
The initial screens are not engaging as the game
Users clearly enjoy engaging with the games. The user interface leading to activities should be as captivating as the games so that they don't feel the delay to begin their activities.
Users clearly enjoy engaging with the games. The user interface leading to activities should be as captivating as the games so that they don't feel the delay to begin their activities.
User Persona
To disseminate the understanding of the user’s needs, aspirations, and behaviors to stakeholders, we developed user personas. We crafted this persona based on the understanding of user interactions with product, their demographics data, and insights gathered from surveys.
To disseminate the understanding of the user’s needs, aspirations, and behaviors to stakeholders, we developed user personas. We crafted this persona based on the understanding of user interactions with product, their demographics data, and insights gathered from surveys.
Ideation and Exploration
User Journey Mapping
After understanding the steps users take to achieve their goal and their emotions, motivations, and pain points along the way. We drew user journey mapping to understand and optimize the user’s experience.
After understanding the steps users take to achieve their goal and their emotions, motivations, and pain points along the way. We drew user journey mapping to understand and optimize the user’s experience.
Rapid Wireframing
To explore initial concepts and build a structure and layout we made wireframes. After testing it, we refined the welcome screen by removing user performance details, creating a welcoming introduction. Other key areas were also improved delivering a more engaging user experience.
To explore initial concepts and build a structure and layout we made wireframes. After testing it, we refined the welcome screen by removing user performance details, creating a welcoming introduction. Other key areas were also improved delivering a more engaging user experience.
Setup Instruction Sheet
A instruction sheet is designed for users to refer while installing the hardware units. It also consists of other important steps to ensure a functional setup and meet spatial requirements to train smoothly.
A instruction sheet is designed for users to refer while installing the hardware units. It also consists of other important steps to ensure a functional setup and meet spatial requirements to train smoothly.
During testing it has demonstrated that this sheet significantly reduces installation time and minimizes confusion during the process.
During testing it has demonstrated that this sheet significantly reduces installation time and minimizes confusion during the process.
Illustrations for troubleshooting
To simplify troubleshooting, we identified the most common mistakes users make that could render their movements invisible to the body camera, such as incorrect positioning, inadequate lighting, etc.
To simplify troubleshooting, we identified the most common mistakes users make that could render their movements invisible to the body camera, such as incorrect positioning, inadequate lighting, etc.
Designed good and bad setup/posture illustrations that appear onscreen when errors are detected. These visuals are also in the quick start guide, providing details on the errors and steps to resolve them.
Designed good and bad setup/posture illustrations that appear onscreen when errors are detected. These visuals are also in the quick start guide, providing details on the errors and steps to resolve them.
Final Design Outcomes
New Home Patient Experience
We made significant changes to the user interface, aligning it with smart TV experiences. These updates enhance usability, providing patients more immersive and engaging interaction.
We made significant changes to the user interface, aligning it with smart TV experiences. These updates enhance usability, providing patients more immersive and engaging interaction.
A guide character has been incorporated into the interface to assist elderly users. This companion offers valuable support in difficult situations without requiring external help. Users may activate or deactivate this feature as needed.
A guide character has been incorporated into the interface to assist elderly users. This companion offers valuable support in difficult situations without requiring external help. Users may activate or deactivate this feature as needed.
Interactive Prototype
A high-fidelity interactive prototype was meticulously designed and shared with internal users and stakeholders for hands-on use. Feedback was gathered to identify areas of improvement, and development efforts were assessed to ensure alignment with project goals.
A high-fidelity interactive prototype was meticulously designed and shared with internal users and stakeholders for hands-on use. Feedback was gathered to identify areas of improvement, and development efforts were assessed to ensure alignment with project goals.
Retrospective
What I learnt from the project?
The design process was incredibly enjoyable, as it allowed me to explore creative ideas and push boundaries to craft innovative solutions that addressed challenges while fostering a user-centric approach.
The design process was incredibly enjoyable, as it allowed me to explore creative ideas and push boundaries to craft innovative solutions that addressed challenges while fostering a user-centric approach.
Designing a smart TV application helped me develop skills, including streamlining navigation for remote controllers, establishing a strong visual hierarchy with intuitive layouts to enhance readability, and reducing the need for text input.
Designing a smart TV application helped me develop skills, including streamlining navigation for remote controllers, establishing a strong visual hierarchy with intuitive layouts to enhance readability, and reducing the need for text input.
Enhance Patient Experience at Home
- Design Exploration
The pandemic highlighted the significance of remote training, prompting us to improve the user experience for patients who rely on self-training at home. The current product is designed with the belief that users will have a guide to support them during the user journey. We aim to redesign the experience from scratch, providing a fresh look and feel, along with an intuitive usability similar to that of a smart TV app.
Client:
MindMaze
Role:
UX/UI Designer
Year:
2022
Duration:
3 months
Client:
MindMaze
Role:
UX/UI Designer
Year:
2022
Duration:
3 months
Who, What and Why
Who are the users?
The users include individuals with neuro-related conditions who particiapate in game based digital therapy, who face challenges attending in-person training due to limited support and prefer conducting therapy sessions mostly at home.
Who are the users?
The users include individuals with neuro-related conditions who particiapate in game based digital therapy, who face challenges attending in-person training due to limited support and prefer conducting therapy sessions mostly at home.
What are user goals?
It includes setting up the necessary devices for training, logging into the software, reviewing scheduled activities, training without technical difficulties, troubleshooting peripherals, assessing performance, and consulting with the therapist.
What are user goals?
It includes setting up the necessary devices for training, logging into the software, reviewing scheduled activities, training without technical difficulties, troubleshooting peripherals, assessing performance, and consulting with the therapist.
Who are the users?
The users include individuals with neuro-related conditions who particiapate in game based digital therapy, who face challenges attending in-person training due to limited support and prefer conducting therapy sessions mostly at home.
What are user goals?
It includes setting up the necessary devices for training, logging into the software, reviewing scheduled activities, training without technical difficulties, troubleshooting peripherals, assessing performance, and consulting with the therapist.
Why new welcome experience?
The pandemic led patients to prefer home training more. We adapted to these new conditions, finding solutions for those isolated at home. This experience has provided valuable insights and opened new opportunities to serve individuals who are independent and may not regularly visit therapy centers. As a result, we've decided to fully redesign our product to ensure it is user-friendly for remote users.
Why new welcome experience?
The pandemic led patients to prefer home training more. We adapted to these new conditions, finding solutions for those isolated at home. This experience has provided valuable insights and opened new opportunities to serve individuals who are independent and may not regularly visit therapy centers. As a result, we've decided to fully redesign our product to ensure it is user-friendly for remote users.
Challenges
We approached this as a pure design exploration phase, allowing ourselves to think creatively without any constraints. Afterward, we planned to discuss the outcomes of our exploration with the developers to assess feasibility. The primary challenge we encountered was transitioning the existing product, which relies on mouse and keyboard navigation, to one that primarily utilizes a TV remote.
Challenges
We approached this as a pure design exploration phase, allowing ourselves to think creatively without any constraints. Afterward, we planned to discuss the outcomes of our exploration with the developers to assess feasibility. The primary challenge we encountered was transitioning the existing product, which relies on mouse and keyboard navigation, to one that primarily utilizes a TV remote.
Why new welcome experience?
The pandemic led patients to prefer home training more. We adapted to these new conditions, finding solutions for those isolated at home. This experience has provided valuable insights and opened new opportunities to serve individuals who are independent and may not regularly visit therapy centers. As a result, we've decided to fully redesign our product to ensure it is user-friendly for remote users.
Challenges
We approached this as a pure design exploration phase, allowing ourselves to think creatively without any constraints. Afterward, we planned to discuss the outcomes of our exploration with the developers to assess feasibility. The primary challenge we encountered was transitioning the existing product, which relies on mouse and keyboard navigation, to one that primarily utilizes a TV remote.
Problem Discovery
Dull user interface lacking context
The existing user interface is quite dull. To boost user satisfaction, we should focus on crafting a more engaging and delightful experience.
The existing user interface is quite dull. To boost user satisfaction, we should focus on crafting a more engaging and delightful experience.
The existing user interface is quite dull. To boost user satisfaction, we should focus on crafting a more engaging and delightful experience.
A user interface without context can disorient users. The homepage has a play button for activities, but many miss key details like schedules and body movements.
A user interface without context can disorient users. The homepage has a play button for activities, but many miss key details like schedules and body movements.
A user interface without context can disorient users. The homepage has a play button for activities, but many miss key details like schedules and body movements.
The initial screens are not engaging as the game
Initial screens are not engaging
Users clearly enjoy engaging with the games. The user interface leading to activities should be as captivating as the games so that they don't feel the delay to begin their activities.
Users clearly enjoy engaging with the games. The user interface leading to activities should be as captivating as the games so that they don't feel the delay to begin their activities.
Users clearly enjoy engaging with the games. The user interface leading to activities should be as captivating as the games so that they don't feel the delay to begin their activities.
Calibration process is long and complex
The pre-training process can often feel excessively lengthy, which disrupts the flow and may cause users to lose interest and abandon the program prematurely.
The pre-training process can often feel excessively lengthy, which disrupts the flow and may cause users to lose interest and abandon the program prematurely.
The pre-training process can often feel excessively lengthy, which disrupts the flow and may cause users to lose interest and abandon the program prematurely.
The calibration process typically requires the assistance of a support person to ensure that the patient can complete it successfully.
The calibration process typically requires the assistance of a support person to ensure that the patient can complete it successfully.
The calibration process typically requires the assistance of a support person to ensure that the patient can complete it successfully.
Setting up and troubleshooting hardware
Patients frequently look for assistance when it comes to configuring their peripherals and hardware units.
Patients frequently look for assistance when it comes to configuring their peripherals and hardware units.
Patients frequently look for assistance when it comes to configuring their peripherals and hardware units.
To effectively troubleshoot issues, patients frequently require assistance from external sources from support or relatives.
To effectively troubleshoot issues, patients frequently require assistance from external sources from support or relatives.
To effectively troubleshoot issues, patients frequently require assistance from external sources from support or relatives.
Access to Performance Metrics
At present, the performance results provided to patients lack details. Research indicates that patients tend to feel more engaged and motivated when they are presented with specific information regarding their performance metrics. Currently system requires them to wait until their scheduled teleconsultation with the therapist to gain insights into their progress.
At present, the performance results provided to patients lack details. Research indicates that patients tend to feel more engaged and motivated when they are presented with specific information regarding their performance metrics. Currently system requires them to wait until their scheduled teleconsultation with the therapist to gain insights into their progress.
At present, the performance results provided to patients lack details. Research indicates that patients tend to feel more engaged and motivated when they are presented with specific information regarding their performance metrics. Currently system requires them to wait until their scheduled teleconsultation with the therapist to gain insights into their progress.
Ideation and Exploration
User Persona
To disseminate the understanding of the user’s needs, aspirations, and behaviors to stakeholders, we developed user personas. We crafted this persona based on the understanding of user interactions with product, their demographics data, and insights gathered from surveys.
To disseminate the understanding of the user’s needs, aspirations, and behaviors to stakeholders, we developed user personas. We crafted this persona based on the understanding of user interactions with product, their demographics data, and insights gathered from surveys.
To disseminate the understanding of the user’s needs, aspirations, and behaviors to stakeholders, we developed user personas. We crafted this persona based on the understanding of user interactions with product, their demographics data, and insights gathered from surveys.
User Journey Mapping
After understanding the steps users take to achieve their goal and their emotions, motivations, and pain points along the way. We drew user journey mapping to understand and optimize the user’s experience.
After understanding the steps users take to achieve their goal and their emotions, motivations, and pain points along the way. We drew user journey mapping to understand and optimize the user’s experience.
After understanding the steps users take to achieve their goal and their emotions, motivations, and pain points along the way. We drew user journey mapping to understand and optimize the user’s experience.
Rapid Wireframing
To explore initial concepts and build a structure and layout we made wireframes. After testing it, we refined the welcome screen by removing user performance details, creating a welcoming introduction. Other key areas were also improved delivering a more engaging user experience.
To explore initial concepts and build a structure and layout we made wireframes. After testing it, we refined the welcome screen by removing user performance details, creating a welcoming introduction. Other key areas were also improved delivering a more engaging user experience.
To explore initial concepts and build a structure and layout we made wireframes. After testing it, we refined the welcome screen by removing user performance details, creating a welcoming introduction. Other key areas were also improved delivering a more engaging user experience.
Final Design Outcomes
New Home Patient Experience
We made significant changes to the user interface, aligning it with smart TV experiences. These updates enhance usability, providing patients more immersive and engaging interaction.
We made significant changes to the user interface, aligning it with smart TV experiences. These updates enhance usability, providing patients more immersive and engaging interaction.
We made significant changes to the user interface, aligning it with smart TV experiences. These updates enhance usability, providing patients more immersive and engaging interaction.
A guide character has been incorporated into the interface to assist elderly users. This companion offers valuable support in difficult situations without requiring external help. Users may activate or deactivate this feature as needed.
A guide character has been incorporated into the interface to assist elderly users. This companion offers valuable support in difficult situations without requiring external help. Users may activate or deactivate this feature as needed.
A guide character has been incorporated into the interface to assist elderly users. This companion offers valuable support in difficult situations without requiring external help. Users may activate or deactivate this feature as needed.
Setup Instruction Sheet
An instruction sheet is designed for users to refer while installing the hardware units. It also consists of other important steps to ensure a functional setup and meet spatial requirements to train smoothly.
An instruction sheet is designed for users to refer while installing the hardware units. It also consists of other important steps to ensure a functional setup and meet spatial requirements to train smoothly.
An instruction sheet is designed for users to refer while installing the hardware units. It also consists of other important steps to ensure a functional setup and meet spatial requirements to train smoothly.
During testing it has demonstrated that this sheet significantly reduces installation time and minimizes confusion during the process.
During testing it has demonstrated that this sheet significantly reduces installation time and minimizes confusion during the process.
During testing it has demonstrated that this sheet significantly reduces installation time and minimizes confusion during the process.
Illustrations for troubleshooting
To simplify troubleshooting, we identified the most common mistakes users make that could render their movements invisible to the body camera, such as incorrect positioning, inadequate lighting, etc.
To simplify troubleshooting, we identified the most common mistakes users make that could render their movements invisible to the body camera, such as incorrect positioning, inadequate lighting, etc.
To simplify troubleshooting, we identified the most common mistakes users make that could render their movements invisible to the body camera, such as incorrect positioning, inadequate lighting, etc.
Designed good and bad setup/posture illustrations that appear onscreen when errors are detected. These visuals are also in the quick start guide, providing details on the errors and steps to resolve them.
Designed good and bad setup/posture illustrations that appear onscreen when errors are detected. These visuals are also in the quick start guide, providing details on the errors and steps to resolve them.
Designed good and bad setup/posture illustrations that appear onscreen when errors are detected. These visuals are also in the quick start guide, providing details on the errors and steps to resolve them.
Interactive Prototype
A high-fidelity interactive prototype was meticulously designed and shared with internal users and stakeholders for hands-on use. Feedback was gathered to identify areas of improvement, and development efforts were assessed to ensure alignment with project goals.
A high-fidelity interactive prototype was meticulously designed and shared with internal users and stakeholders for hands-on use. Feedback was gathered to identify areas of improvement, and development efforts were assessed to ensure alignment with project goals.
A high-fidelity interactive prototype was meticulously designed and shared with internal users and stakeholders for hands-on use. Feedback was gathered to identify areas of improvement, and development efforts were assessed to ensure alignment with project goals.
Retrospective
What I learnt from the project?
Designing a smart TV application helped me develop skills, including streamlining navigation for remote controllers, establishing a strong visual hierarchy with intuitive layouts to enhance readability, and reducing the need for text input.
Designing a smart TV application helped me develop skills, including streamlining navigation for remote controllers, establishing a strong visual hierarchy with intuitive layouts to enhance readability, and reducing the need for text input.
Designing a smart TV application helped me develop skills, including streamlining navigation for remote controllers, establishing a strong visual hierarchy with intuitive layouts to enhance readability, and reducing the need for text input.
The design process was incredibly enjoyable, as it allowed me to explore creative ideas and push boundaries to craft innovative solutions that addressed challenges while fostering a user-centric approach.
The design process was incredibly enjoyable, as it allowed me to explore creative ideas and push boundaries to craft innovative solutions that addressed challenges while fostering a user-centric approach.
The design process was incredibly enjoyable, as it allowed me to explore creative ideas and push boundaries to craft innovative solutions that addressed challenges while fostering a user-centric approach.
